• Meet the team

  • Danielle Bell


    Danielle is a senior physiotherapist in pelvic health, which encompasses bladder, bowel and sexual dysfunction, along with pregnancy related dysfunction and pelvic pain. After 15 years of continuous learning, she is now commencing her PhD in bladder physiotherapy.

    75% of Danielle’s case load comprises complex conditions such as obstructed defecation or fecal incontinence, urge urinary incontinence, pudendal neuralgia and dyspareunia. Danielle trains a team of pelvic health physio’s providing rehabilitation for pelvic organ prolapse and stress urinary incontinence, including the use of vaginal support pessaries.  

    Danielle is an active public speaker, teaching evidence based practice and clinical pearls to community groups, medical training groups and integration committees.

    The other 25% of Danielle’s case load is spent assisting her very loyal musculoskeletal patients, for instance with neck, pain and ankle pain.


    -Bladder, bowel and sexual health

    -Chronic complex pelvic pain

    -Abdominal pain

    -PhD candidate in urinary urgency, brain-bladder sensitisation

    -Prolapse including pessaries

    -Postpartum dysfunction including separation (diastasis) and back pain or returning to sports

  • Ginny Erichsen


    Ginny is a senior physiotherapist in musculoskeletal physiotherapy. She has been a clinician for 24 years and in that time has had varied experience in both University teaching hospitals and private practice in England and Australia.

    Ginny developed an interest in the assessment and treatment of shoulders whilst working alongside Orthopaedic Shoulder Surgeons in England. Here she had the opportunity to watch them operate, sit in on out-patient clinics and conduct some research.

    Throughout the last 15 years she has continued her professional development by attending post graduate education to keep up to date with the latest evidence based practice in Physiotherapy.

    The majority of Ginny’s case load now comprises of complex shoulder conditions referred from local and Brisbane based surgeons, local GP’s and allied health professionals.

    Ginny also leads the post graduate training program at Active Physiotherapy and speaks at local events.


    -Pre and post op Shoulder conditions

    -Shoulder pain / injuries

    -Neck related conditions


    -Chronic Pain

    -Western Acupuncture

  • Suzanne Ketsimur

    BAppSc (PT) Hons

    Suzanne graduated from the University of South Australia in 1998 with a Bachelor of Applied Science in Physiotherapy with Honours.

    She then worked in Griffith, NSW, for the following 3 years. During that time, she worked with a number of local Rugby League clubs as well as local Rugby Union, Soccer and AFL teams, gaining valuable experience in the assessment, management and rehabilitation of various sporting injuries. Suzanne has enjoyed participating in many different sports throughout her life, playing hockey for many years, and competing in Outrigging at a National and International level.

    Since moving to Mackay in 2003, Suzanne has developed an interest in BPPV and Vestibular Rehabilitation. Dizziness and loss of balance can not only be a debilitating problem on its own, but increases the risk of falls, which can cause serious injuries in some cases. She finds it very rewarding to see people regain their mobility, independence and confidence through Physiotherapy. Suzanne enjoys expanding her knowledge through regular courses and in recent years has attended various workshops and conferences around the country. One particular course she enjoyed involved identifying "weak links" in patients, which is not only useful in treating chronic or recurrent problems, but also in injury prevention and even improving sporting performance.


    -Hip problems including Gluteal Tendinopathy

    -Running related injuries


    -Vestibular Rehabilitation

  • Dale Jones

    BPhty, GCertPF, GDipCouns&Psych, GDipDiv

    Dale moved to the warm climate of Mackay in 2017 after spending the previous eight years in Tasmania. Her main area of interest is in pelvic floor dysfunction which usually involves very intimate areas of people's lives that can be embarrassing to discuss – urinary incontinence, faecal incontinence, sexual dysfunction, pelvic pain, pelvic organ prolapse. She really enjoys being able to support people and help remove barriers to being able to fully enjoy their lives. Dale has completed a Graduate Diploma of Counselling and Psychotherapy and uses this within physiotherapy practice to support psychological impacts of health dysfunctions and is now completing her Masters of Counselling.  

    Dale has worked in a wide variety of physiotherapy positions: hospital, private practice, Education Queensland, Aged and Disability Services.  While living in the Northern Territory Dale was awarded a Churchill Fellowship in 2006 to study the Indigenous application of the Ponseti method of managing club foot which was a very rewarding experience travelling to both Iowa and Uganda.  In her own time she loves to read, go camping, play the piano and flute, walk, and discovering about people's life journeys.


    -Pelvic floor dysfunction


    -Complex presentations

    -Neurological rehabilitation

  • Kara Shepherd

    BPhty Masters Musc&Sports

    Kara is delighted to be joining the team again at Active Physiotherapy.  Kara first graduated from University of Queensland in 2000.  She then commenced hospital work, firstly at Rockhampton Base Hospital, Mackay Base Hospital and Muswellbrook Hospital.  Family saw her relocate to Moranbah and work in the Private Practice there for 7 years.  During her time at the Moranbah Private Practice she worked a lot with mining injuries and return to work, musculoskeletal problems due to overuse and longterm exposure to mining conditions/equipment, as well as sporting injuries and overuse, back care education. Kara studied her Masters in Musculoskeletal and Sports Physiotherapy in 2008 at Griffith University.  After the birth of her first and second daughters, she has worked part time for Active Physiotherapy. Kara now has three beautiful daughters and is working part time.  Kara loves helping patients return to their function and ease their pain.  Having been a dancer herself, she loves working with dancers and is passionate about injury prevention.  

  • Nicole McMillan


    Nicole returns to our team after spending 2014 adventuring around Europe for the year and enjoying an extended 2017 Christmas break in NZ

    Nicole graduated from The University of Otago in New Zealand in 2009 with a Bachelor of Physiotherapy – with credit. She spent her first year working in a corporate gym and Pilates studio. Here she developed a passion for gym and pool based rehabilitation programmes.

    In 2011 Nicole and her husband made the move to tropical Mackay and she joined the Active Physio team.

    Nicole has completed courses in cycling and running biomechanics, dry needling and exercise prescription. She also has interests in sports injuries, post-operative rehabilitation and chronic pain.

    In her spare time Nicole is an avid mountain biker, multisport enthusiast and snow boarder. 

  • Joshua Hopton


    Joshua graduated from James Cook University, Townsville with a Bachelor of Physiotherapy in 2013. He enjoys treating a diverse range of injuries and conditions, having specific interest in ankles, hands, shoulders and necks. He believes in a "hands on approach" to treatment and providing patients with thorough understanding of their conditions in order to gain the best outcomes for them.

    Having completed advanced dry needling course, Mulligan's Upper Quadrant, Lyn Watson Shoulder and Rocktape Level 1 courses, Joshua has an array of skills to individualise and tailor treatments to each of his clients. Joshua is our lead physio for the Mackay Cutters ISC and U20 and U18 teams, and has a special interest in men’s health/pelvic conditions. In his spare time Joshua enjoys playing touch football, beach volleyball at Citibeach, fishing and camping.

  • Brendan Walsh


    A local Mackay boy, Brendan has returned to Mackay after graduating from James Cook University with a Bachelor of Physiotherapy in 2014.  Outside of work he keeps active by playing beach volleyball, touch football and soccer but his one true passion is sports fishing.  If he’s not at work or playing sport you’ll likely find him somewhere out on the water.

    As a physio, Brendan has a vast variety of treatment options available to get the very best outcomes for his patients.  Some of the additional courses he has completed include: Lyn Watson Shoulder, Mulligan upper and lower quadrants manual therapy, Kinetic Link Training, McKenzie Lumbar Spine, and Dry Needling and Western Acupuncture.

    Brendan enjoys working with a wide range of patients but specifically those who are happy to take on an active role in their rehabilitation.  This can be as simple as staying compliant to your goal oriented exercise program, as a lot of the time exercise is in fact the best medicine.

  • Ellie Ruddell


    Ellie is a confident and down to earth physiotherapist, who joined the Active team in April 2015. In her spare time, Ellie enjoys most sports, spending time at the beach, boating and fishing, which is only natural when born and bred in Airlie beach!

    Ellie has experience treating a wide range of musculoskeletal, cardiorespiratory, orthopaedic and neurological conditions. Ellie has developed a particular interest in musculoskeletal and sports physiotherapy and has also qualified in dry needling. Ellie strives to create individualised programs to ensure the best possible outcome for her clients. Ellie has completed training in Women's Health physiotherapy and has recently accomplished a certificate in spinal manual therapy. In addition Ellie has completed running assessment training - she is interested in running re-training and performance and can undertake running assessments in our clinic.

  • Claire Stevenson

    BESS, MPhtySt

    Claire graduated with a Master of Physiotherapy Studies from the University of Queensland after also completing her Bachelor of Exercise & Sports Science. Claire has moved home to Mackay and loves being back in the country! When Claire isn’t playing sport or coaching our young athletes she loves to go out in the boat to fail miserably at fishing, or the 4WD to camp and take photos much more successfully.

    Claire has experience in a range of conditions including musculoskeletal injuries, neck and back pain, sporting injuries, orthopaedic rehabilitation, and neurological conditions. Claire has developed a special interest in training core stability particularly with Pilates after experiencing the importance of a strong core through many injuries playing basketball, athletics and cricket. Claire’s background in Exercise & Sports Science and Strength & Conditioning allows her to prescribe functional retraining exercises with advanced gym programs. This year Claire will take on the role of lead physio for the QBL Mackay Meteorettes basketball team.

  • Hannah Hillman

    BExSc, MPhty

    Hannah graduated with a Master of Physiotherapy from Griffith University after also completing her Bachelor of Exercise Science degree. After living on the Gold Coast for 5 years, Hannah has moved home to Mackay. While studying Hannah has worked with physiotherapists at various sporting events including Kokoda challenge (Brisbane and Gold Coast), Aussie Rules and Pan Pacific Masters Games. 

    Hannah is an avid AFL player and fan, following the Fremantle Dockers. Hannah has experience  in a range of conditions including musculoskeletal and sporting injuries, neurological, orthopaedic and geriatric rehabilitation.  When Hannah is not in clinic she enjoys being outside at the beach and her next challenge will be stand up paddle boarding. Hannah has developed a special interest in treating lower limb injuries and intends on completing professional development focusing on this area.


  • Matthew Haswell

    BPhty (Hons)

    Matt graduated with a Bachelor of Physiotherapy (Honours) from The University of Queensland in 2018. Matt has moved to Mackay from Brisbane where he was studying for 5 years, but he is previously a Toowoomba local. Matt is experienced in a range of conditions including musculoskeletal and sporting injuries, neurological, orthopaedic and geriatric rehabilitation. Matt has a special interest in sports physiotherapy and treating shoulder conditions.

    Matt loves his sport and being outdoors. He is an avid cyclist and has recently got into mountain biking. His other sporting interests include Ultimate Frisbee, Rugby League and Union, Cricket, and Volleyball. Matt is 6 foot 6 and before you ask, no he doesn’t play basketball! You may also find Matt out camping and bushwalking around Mackay.

  • Riley Capra


    Riley is one of our new physiotherapists joining the Active Physio Team. He has recently graduated from James Cook University Townsville in 2018 with a Bachelor of Physiotherapy.

    Growing up in the Mackay region Riley looks forward to returning home and providing health care to my local community. He has a specific interest in musculoskeletal and sporting injuries, in particular relating to the shoulder, knee and ankle.

    During his spare time you can find him trying to staying active, riding mountain bikes, going to the gym, playing table tennis, fishing, camping and travelling the world. In 2018 alone Riley was fortunate enough to visit Peru, Thailand and Indonesia and already can’t wait to explore more of the world. 

    Having dealt with several injuries himself in his teenage years he has seen firsthand the importance of thorough and individualized assessment and treatment. Riley strives to treat every one of his patients as an individual so he can tailor each session to meet their own goals and aspirations. 

  • Isaac Fitzsimon


    Isaac is one of our new fresh faced physios at Active. After growing up in Mackay Isaac is excited to return to the region and work alongside the great team here.

    Isaac enjoys treating a range of musculoskeletal conditions including lower back, shoulders and sporting injuries. He has previously worked in aged care and has also spent time out at Longreach, a rural physiotherapy experience which was second to none!

    Outside of work Isaac likes to get away camping whenever he can, enjoys listening to music and is a keen hockey player. Isaac recently returned home from a trip to Bali, after which he has well and truly caught the travel bug, now to decide where to next!

    This year Isaac will be taking on the role as Lead Physio for the Mackay Meteors and is looking forward to an exciting year ahead. Isaac has a very caring approach to treatment, believes in treating his patients as a whole and understanding not only the injury but also the person themselves. By doing so Isaac can help make positive changes, however big or small your goals may be!

  • Jemma Carter


    Jemma graduated from James Cook University in 2018 with a Bachelor of Physiotherapy. She has moved to Mackay from Townsville where she was studying for 4 years, previously growing up on the Sunshine Coast.

    Outside of work Jemma keep busy playing sport, with most of time taken up with beach volleyball. When she is not playing sport Jemma loves getting away camping, surfing and spending time at the beach.

    Jemma enjoys treating a wide range of musculoskeletal, neurological and orthopaedic conditions. Her approach to treatment is very individualised and focuses on creating personalised treatments to give patients the best possible outcomes.

    Jemma will greatly assist with our growing NDIS caseload, using her neurological clinical skills to greatly assist these patients. Jemma is joining our NeuroPartner program with MS Queensland to supply leading edge neurological therapy to patients with conditions such as Multiple Sclerosis, Parkinson’s Disease and other progressive neurological disorders’. Jemma also has an interest in Women’s health physiotherapy including pregnancy related conditions and post natal recovery, bladder and bowel disorders and getting back to exercise safely.

  • Carmel Ballard

    Carmel is our full time massage therapist, with many years experience. Massage therapy focuses on:

    • Improving Circulation and Fluid Drain
    • Improving Movement of Different Parts of the Body 
    • Relieving Pain and Help you Relax 
    Conditions that are often treated using massage include Neck Problems, Headaches and Stress. You can book online via our website or call 49533 557.

  • Natalie Short

    Natalie started with Active early in 2019 as our Physiotherapy Assistant. Her primary role is to assist the physiotherapists with their National Disability Insurance Scheme patients, helping them complete exercise and hydro programs but this is continually expanding. Nat is originally from South Australia and moved to Mackay in 2017 to start her studies at CQ University where she is now studying her final year of her Bachelor of Science  (Chiropractic) and will continue on to do her Masters of Chiropractic as well. Outside of work and studying Nat is involved with the Junior Rep Program at Mackay Basketball and also plays in the women’s division one competition. She looks forward to being able to help out our physios and their patients here at Active.